Terms & Conditions

Registration

• You must provide accurate, current, and complete information during registration and keep it updated.
• You must be at least 13 years of age. If you are between 13 and 18, you represent that you have parental or guardian consent.
• One account per person. You may not create multiple accounts to circumvent plan limits or abuse policies.
• You are responsible for maintaining the confidentiality of your login credentials.

Account security

You are solely responsible for all activity that occurs under your account. Notify us immediately at legal@cloudpen.dev if you suspect unauthorised access. Cloudpen will not be liable for any loss arising from unauthorised use of your account.

Availability

We strive to maintain high availability but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where possible. Unscheduled downtime may occur without notice.

Modifications

We reserve the right to modify, suspend, or discontinue any part of the service at any time. For material changes that significantly reduce functionality on your current paid plan, we will provide at least 30 days' notice and a prorated refund for the unused period.

Plan cycling & refund abuse

Repeatedly upgrading and downgrading between plan tiers within a short period, purchasing and refunding a plan in immediate succession, or refunding after heavy resource use, is considered abuse of the platform's refund and billing privileges. This includes but is not limited to:

• Cycling between two or more tiers multiple times within a short window (e.g. within 48 hours).
• Refunding a paid plan shortly after consuming a disproportionate amount of compute, storage, or AI usage relative to the amount paid.
• Repeated purchase-then-refund patterns across separate billing cycles.

Where we identify this pattern, we may issue a warning, restrict specific features, or suspend the account. If the behaviour continues after a warning has been issued, we may suspend or terminate the account without further notice and without refund of any resource-usage costs already incurred.

Plan downgrades & project limits

Each plan has a maximum number of active projects (including a public/private split where applicable). If your account moves to a plan with a lower project limit than your current project count, whether by cancellation, refund, or downgrade, you will have a 24-hour grace period from the time of the change to bring your account within the new limit by deleting or exporting projects yourself.

If no action is taken within the grace period, Cloudpen will automatically archive the excess projects, starting with the least recently updated, until your account is within the new plan's limit. Archived projects are not deleted; they become read-only and inaccessible for editing or deployment until you delete other projects to free up space or upgrade to a plan with sufficient capacity.

Account activity records

Cloudpen maintains a record of account-level events, including plan changes, upgrades, downgrades, licence activations and deactivations, and related notifications, independent of any in-app notification, activity, or history view. This record is retained for audit and dispute-resolution purposes regardless of whether individual notifications are marked as read or otherwise managed within the product.

Interacting with in-app notifications (for example, dismissing or clearing them from view) does not delete or alter the underlying account activity record. Attempting to use such features, or any other means, to conceal, misrepresent, or dispute account activity that is otherwise verifiable from our records or from a third-party platform (such as AppSumo or a payment processor) is treated as a violation of these Terms and may result in immediate suspension or termination under the Termination section below.

Disproportionate resource use

We reserve the right to rate-limit, throttle, or restrict access to specific features (including Quill AI, terminal sessions, and deployments) for any account whose usage is disproportionate to its plan tier or that shows patterns consistent with automated or abusive use, regardless of whether that use otherwise complies with the Acceptable Use section above.

Cloudpen's IP

The Cloudpen platform, including its code, design, trademarks, logos, and documentation, is owned by or licensed to Cloudpen and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the platform.

Feedback

If you provide feedback, suggestions, or ideas about Cloudpen, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use that feedback for any purpose without obligation to you.

Paid plans

Paid plans are billed monthly or annually in advance in US dollars. By subscribing to a paid plan, you authorise us to charge your payment method on a recurring basis until you cancel.

Refunds

We offer a 14-day refund on your first payment for any paid plan. After 14 days, payments are non-refundable except where required by law or where we have materially reduced the features included in your plan. Refund eligibility is also subject to the Fair usage & abuse prevention section above; accounts showing patterns of plan cycling or refund abuse may have future refund requests declined or reviewed manually.

Cancellation

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period; your account reverts to the Free plan limits. Data is not deleted immediately, but is subject to the project-limit grace period and archiving process described under Fair usage & abuse prevention.

Taxes

Prices displayed do not include applicable taxes (VAT, GST, etc.). Where required by law, taxes will be added at checkout and shown on your invoice.

By you

Account deletion is not currently available directly from your account settings. To delete your account, email legal@cloudpen.dev or support@cloudpen.dev with your account details and the reason for deletion. Upon confirming your request, your data is queued for permanent deletion within 30 days, after which it cannot be recovered.

We may ask you to verify ownership of the account before processing a deletion request, and may decline or delay deletion where required to investigate a suspected violation of these Terms or to comply with a legal obligation.

By Cloudpen

We may suspend or terminate your account immediately, without prior notice, for violations of these Terms, including the Fair usage & abuse prevention section. For less serious violations, we will typically issue a warning or temporary suspension first; continued violation after a warning may result in suspension or termination without further notice.

If we terminate your account without cause, we will provide 30 days' notice and a prorated refund of any prepaid subscription fees.